April 2010
14 posts
“An eye can threaten like a loaded and leveled gun; or can insult like hissing...”
– Ralph Waldo Emerson [eye contact is a great and versatile communicator]
“My hostess at Citrix walked me past their Voice of the Customer wall. On it...”
– Becky Carroll, Customers Rock!
There are many ways to communicate to your staff how they are doing, how satisfied the customers are, and to remind them of why they do what they do every day. Citrix has a Voice of the Customer wall. What do you have?
What did I just say?
Which of us didn’t hear that phrase from our mothers as we were growing up? We all do it. The fake listening thing. Uh huh, uh huh. If we make some verbal response that’ll signal we’re listening, right? And it’s not just when we’re kids that we do this. As we grow up and go out into the world we continue the uh huh tradition. And we have all these reasons. Gadgets at...
Great discussion points popping up about...
More comments based on the NY Time PowerPoint link …
@jrnicetech said:
“I know everyone has used a powerpoint for a project or presentation that was necessary.”
PowerPoint is a necessary tool for many of us. I use it frequently. It’s just important to remember that it’s a tool. It is a means to an end. If I have a car it can get me to a destination but only if I...
Great discussion points popping up about...
Sorry I couldn’t address each one, and even pulling out selected comments, I think I’m going to break this up into a couple of posts to spare your dashboards from TL;DR type posts. :)
So here are a few of the comments I received about the NY Times link about the military’s use of PowerPoint.
@thepo said:
“Bolded for emphasis. I’m not entirely sure if he’s talking just...
Hey, where did you all come from?
Actually, I suspect that most, if not all, of this wave of new followers rolled in because of my post that hit the Tumblr Radar yesterday. Welcome. I’m always happy to take your questions and welcome your feedback and comments about the posts here. The Ask Me lines are always open. In fact I’ll be writing a follow up post later based on some of your comments about the NY Times...
WatchChris Lehmann’s talk from the New York City 140 Characters Conference, the brainchild of Jeff Pulver, which explores the powerful effect of social media on the world today. If you’re at all passionate about education, check this out for some food for thought.
NY Times: We Have Met the Enemy and He Is... →
I have written before, and will again, about the ineffective use of PowerPoint in all sectors. I don’t think it is inherently evil, just abused. But I have to say, my favorite quote in this piece might just be:
Senior officers say the program does come in handy when the goal is not imparting information, as in briefings for reporters.
“The best impromptu remarks are well prepared in advance.”
– Ruth Gordon
“Speaking without thinking is shooting without aiming.”
– W.G. Benham
“Your expression is the most important thing you can wear.”
– Sid Ascher
Improving client relations is sometimes a little...
One of the biggest challenges in many of our daily interactions is getting people to communicate effectively. One particular aspect that seems hard for many to grasp is the concept of calling with no news. In a world consumed with electronic communications, a quick phone call to touch base and bolster the personal relationship you have, or need to have, with another human being is invaluable....
“It’s their day but it’s my class”
– Ag-on balancing magic and classroom management (via wellthatsjustgreat) 