March 2011
5 posts
1 tag
How about a Restore Respect in Communication Day?
I have some online coursework to take about a new LMS my firm is deploying. So I put on the headphones and got to work. First off, the course is horrid but whatever, I’ll get the info I need and never have to worry about it again.
But twice already people have just walked into my office and starting talking at me. Not to me because that would suggest that they had my attention. OK, with the...
3 tags
Hello you've reached the voicemail of ...
So when you walk up to someone’s desk or a service counter or whatever and the person ignores you or speaks rudely or rushes through things, how does that make you feel? Whatever your answer, I’m sure it doesn’t make a very good first impression. Clearly you would never do that if the roles were reversed. Right?
Well let’s double check. There are other places you make...
Classroom Is Still King →
I have to admit I was a bit surprised by the numbers. There’s still a lot more classroom training in large corporations than I imagined.
The use of ILT for soft skills training is also consistent across different company sizes. Sixty-six percent of respondents from companies with fewer than 2,500 employees reported using it as the primary delivery method, 69 percent for companies from...
4 tags
2 tags
Going in circles: A User Experience Fairy Tale
Once upon a time, otherwise known as the day before yesterday, I was reading Is This Relationship Over?, a user experience tale about a woman and an airline, on a friend’s blog. It was particularly timely since I knew I would be flying the next day, otherwise known as yesterday. I had already plotted out my journey, but as happens in many tales, there was conflict and drama and, in the end...
