Once again Jane Bozarth hits the nail on the head (sorry, couldn’t resist extending the hardware metaphor). But just as we ask students to think outside of the box as they navigate the ever-changing needs and expectations of the workplace, so too must those supporting them.
I like her distinction of “Instructional Designer is a job title; ‘performance consultant’ is a mindset. Not everything requires ‘instruction.’ Many of us are involved in work that doesn’t start and end in a day or two, but sometimes we can just solve something right then.”
Technology has made on-demand training available not only to the learners, but to everyone. So put on your tool belt and see what you can fix today.
